Online shopping at ZAFUL, my experiences

About 2 months ago, I tried a pair of mirrored sunglasses at a clothes shop for a fun. I thought they would never looked good on me. I don’t have a blessing to rock every kind of sunglasses. However, those I tried in the store seemed surprisingly okay and wearable even with my very round face. I felt excited a lit but left the store without buying anything.
After that, I had this strong desire to get a new pair of sunglasses.

I went to check online shop of  the store where I was visiting, but I couldn’t find the same design. So I started looking for similar styles. Then, there was ZAFUL.
Do you know anything about ZAFUL? I’ve never heard of it before, but apparently it’s a Chinese web shop for fashion.

They have a quite large collection and price is very affordable. I was looking for something different and fun. Their collection seemed perfect for me.
They have good reviews from the customers from different countries. So I went for it.
I ended up ordering 2 pairs instead of just one because I simply couldn’t pick one.
The pairs I ordered are Transparent Cat Eye Mirrored Sunglasses – Rose Gold and Metal Cat Eye Mirrored Sunglasses – Pink. (The first one is sold out.)

It took for 15 to 20 days to arrive just like I was informed.
I have to be honest. The actual products were very disappointing.
Yes, they did look like the pictures I saw online just like many reviews said, indeed. But I wasn’t expect to get unwearable sunglasses. They were totally crooked as you can see.
Cat Eye Mirrored Sunglasses 1
Do you see how different the height of the temples are? The right temple is way too high. It keeps floating in the air if you lay the sunglasses on a table…
Cat Eye Mirrored Sunglasses 3

I took pictures and contacted the customer service right away. I decided to return and ask for a refund for the transparent frame sunglasses, even though the quality was better than the other. (The pair had a crooked nose pad.)
I liked the metal cat eye frame design better on me. I asked for an exchange for that.

I have to say that I’m very satisfied with the customer service. I was refunded within a day or two. I didn’t need to bother with sending the products back either. Easy!

I waited another 15 to 20 days for the exchanged sunglasses.
And this is what I got…
Exchanged Cat Eye Mirrored sunglasses 2
The temples were fine and quite even this time, but what’s this!?!?
I thought it was a joke… This shouldn’t be happening, right?
Don’t they check the qualities? (I asked this question when I contacted the customer service but I didn’t get an answer for that.)

Asking for an exchange and getting another product with poor quality was more than enough deal breaker for me.
I will never ever order sunglasses at ZAFUL.

My experiences with ZAFUL are clearly only about the sunglasses. I have absolutely no idea if other products like clothes, shoes, and jewelries have good quality.
Their clothes for example look very nice though.
Have you ever tried them? How was your experience? I’d love to know!

Love,
Ayako

 

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